Customix Product Personalizer Privacy Policy

Last updated: January 2025

Customix Product Personalizer ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

Information We Collect

Personal Information

We may collect personal information that you provide to us, such as:

  • Name and contact details
  • Email address
  • Business information
  • Account credentials

Payment Information

We do not collect payment information directly. Payments are processed securely through Shopify or other payment processors you choose. We maintain PCI compliance standards for secure transaction processing.

Usage Data

We may collect information about your interaction with our app, such as:

  • Usage patterns and preferences
  • Feature utilization statistics
  • Performance metrics
  • Device and browser information

How We Use Your Information

We use the information we collect to:

  • Operate, maintain, and improve our app and services
  • Provide customer support and respond to inquiries
  • Process transactions and deliver services
  • Send important updates and notifications
  • Analyze usage patterns to enhance user experience
  • Comply with legal obligations and protect our rights

Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • To comply with legal obligations or court orders
  • To protect our rights, property, or safety
  • To prevent fraud or security threats
  • With service providers who assist in our operations (under strict confidentiality agreements)
  • In connection with a business transfer or acquisition

Security of Your Information

We implement industry-standard security measures to protect your information from unauthorized access, use, or disclosure. These measures include:

  • Encryption of data in transit and at rest
  • Regular security audits and assessments
  • Access controls and authentication protocols
  • Secure data storage and backup procedures

Your Choices and Rights

You have the following rights regarding your personal information:

  • Access and review your personal information
  • Update or correct inaccurate information
  • Request deletion of your personal information
  • Opt-out of promotional communications
  • Data portability (receive a copy of your data)

To exercise these rights, please contact us at [email protected]

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

Our app is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

Website: www.customix.io

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