Facts checked on the Shopify App Store and both vendors' pricing pages on October 31, 2026. Written by the Customix team; every figure links to its source.
Quick answer
Choose Customix if you want to start free, keep monthly costs low as orders grow, and use a Built for Shopify app. At 500 personalized orders a month, Customix Elite costs $29.99 while Customily costs about $349.
Choose Customily if you need its longer track record (since 2020, 279 reviews), one vendor across Shopify, Amazon, WooCommerce and Shoplazza, or file formats such as DXF for laser cutting and embroidery files.
Side by side
| Customix | Customily | |
|---|---|---|
| Shopify rating | 4.9 (44 reviews) | 4.9 (279 reviews) |
| On the App Store since | July 2024 | April 2020 |
| Built for Shopify | Yes | No |
| Free plan | Yes, up to 10 products on a live store | Development stores only |
| Trial | 14 days | 9 days |
| Monthly price | $0, $9.99, $17.99 or $29.99 | $49 per platform |
| Per-item fee | None on Free and Starter. Pro: $0.30 after 350 orders a month. Elite: $0.15 after 700. | $1 (items 1 to 100), $0.50 (101 to 1,000), $0.25 (to 10,000), $0.10 beyond, each month |
| Live preview | Yes | Yes |
| 3D preview | Yes (Pro) | Not stated |
| AI photo tools | Background removal, face cutout, sketch | Background removal, FaceCut, AI filters |
| Print-ready files | Automatic (Pro and up) | PNG, JPG, PDF, EPS, AI, DXF, OFM, EMB |
| Print-on-demand partners | 30+ | 12 named on its listing |
| Conditional logic | Yes | Yes |
| Etsy | Yes, separate plan | Yes, separate subscription |
| Other platforms | Shopify, Etsy | Shopify, Etsy, Amazon, WooCommerce, Shoplazza |
Sources: Customix listing, Customix pricing, Customily listing, Customily pricing, Customily export formats. "Not stated" means the vendor's pages do not mention it.
Pricing: where the two differ most
Customily charges a flat $49 a month for each platform plus a fee on every personalized item, starting at $1 for the first 100 items each month. Customix has a free plan, flat Starter pricing, and on Pro and Elite a monthly allowance of orders before any fee.
| Personalized items a month | Customix | Customily |
|---|---|---|
| 50 | $9.99 (Starter, up to 30 products) or $17.99 (Pro) | $49 + 50 × $1 = $99 |
| 200 | $17.99 (Pro) | $49 + 100 × $1 + 100 × $0.50 = $199 |
| 500 | $29.99 (Elite) | $49 + 100 × $1 + 400 × $0.50 = $349 |
| 1,000 | $29.99 + 300 × $0.15 = $74.99 (Elite) | $49 + 100 × $1 + 900 × $0.50 = $599 |
Customily figures assume each band is charged at its own rate, as its pricing page describes. Check both pricing pages against your own volume.
Features
Both apps offer live preview, text and photo personalization, conditional logic, AI background removal and face cutout, automatic print files and print-on-demand integrations, including Printful, Printify, Gelato and CustomCat.
Customix adds a 3D preview on Pro, the Built for Shopify badge, a free plan for live stores, and connections to 30+ print-on-demand providers.
Customily adds a longer list of export formats (including DXF and embroidery formats), Canva import, AI filters such as cartoon and watercolor, and Amazon, WooCommerce and Shoplazza versions.
What merchants say
Customily reviews praise its depth and print-on-demand automation; recurring complaints are a learning curve, slow rendering at high volume and fees that feel high at low volume. Customix reviews praise fast, hands-on support and easier setup; with 44 reviews it has a much shorter track record. Read both review pages: Customix, Customily.
Switching from Customily to Customix
Install Customix alongside Customily, rebuild one product as an option set (or start from a template), place a test order, then move the rest of your products. Our team can set up products for you: chat with us in the app or email [email protected].
FAQ
Is Customix cheaper than Customily?
For most stores, yes. Customix starts free and its paid plans cost $9.99 to $29.99 a month; Customily costs $49 a month plus $0.10 to $1 per personalized item.
Does Customix have per-order fees like Customily?
Free and Starter have none. Pro includes 350 orders a month, then $0.30 per item; Elite includes 700, then $0.15 per item.
Which one supports more file formats?
Customily lists PNG, JPG, PDF, EPS, AI, DXF and embroidery formats. Customix generates print-ready files automatically on Pro and up.
Do both work with Printful and Printify?
Yes. Both work with Printful and Printify; Customix connects to 30+ print-on-demand providers in total.
Prices and features change; this page was last checked on October 31, 2026. Spot something out of date? Email [email protected].
