1. How does the pricing work?

Customix offers four pricing plans to fit your business needs:

  • Free Plan: $0/month — up to 10 products.
  • Starter Plan: $9.99/month — up to 30 products, with advanced option types, templates and text effects.
  • Pro Plan: $17.99/month — unlimited products and 350 free personalized orders per month. After that, a $0.30 transaction fee applies per personalized item starting from the 351st order.
  • Elite Plan: $29.99/month — unlimited features and 700 free personalized orders per month. After that, a $0.15 transaction fee applies per personalized item starting from the 701st order.

All plans include live product preview, conditional logic and live chat support. Starter, Pro and Elite come with a 14-day free trial.

2. What is counted as an order?

Each personalized item in a customer’s checkout is counted as one order.
For example: if a customer orders 3 personalized t-shirts in one checkout, it counts as 3 orders toward your monthly usage.

3. What happens when I exceed my order limit?

  • On the Free and Starter Plans, the limit is the number of products (10 on Free, 30 on Starter). To personalize more products, upgrade your plan.
  • On the Pro and Elite Plans, once you exceed the free order quota, transaction fees apply per personalized item as described above.

4. What does the “transaction fee per personalized item” mean?

A transaction fee applies to each additional personalized item beyond your plan’s free quota.
For example: on the Pro Plan, if you receive 400 personalized items in a month, 350 are free, and 50 incur the $0.30 fee each ($15 in total).

5. When does the billing cycle start?

The billing cycle starts the moment you subscribe to a paid plan and renews every 30 days. Free order limits and transaction fee counts reset at the beginning of each cycle.

6. Is there a free trial?

Yes! The Starter, Pro, and Elite Plans all come with a 14-day free trial. During this period, you can use all of the plan’s features without being charged.

7. Can I switch plans anytime?

Yes, you can upgrade or downgrade your plan anytime from the Pricing tab inside the Customix app.

8. What happens if I uninstall the app?

Once uninstalled, your subscription will automatically be cancelled. You won’t be billed again, and no orders will be processed through the app until you reinstall.

💬 Still have questions? Reach out via the in-app live chat or email us at [email protected].

Updated on: 17/10/2026