Customix gives you several ways to get help without leaving the app: short video tutorials right inside the option set editor, a live chat with our support team, and a one-click way to book a call with us. Use them whenever you get stuck setting up an option set, or when you'd rather have someone walk you through it.

To find them, go to Option sets in the left sidebar and open any option set. The Watch tutorial and I need help buttons sit in the top bar of the editor, next to the option set's name.

Watch the Video Tutorials

Click Watch tutorial to open the Quick guide to the set editor. The guide also opens on its own when you open the option set editor, so you see it the first time you build an option set.

The left side of the guide shows a video, and the right side lists the topics it covers. Click the video to play it.

Click a topic on the right to switch to its video:

  • Text personalization: add text that customers can type in themselves.
  • Photo upload personalization: let customers upload their own photos.
  • Print area: set up the print area and check the print file.
  • Change preview by variant: show a different product preview for each variant.

When you're done, close the guide:

  • Got it closes the guide for now. It opens again the next time you open the editor in a new browser tab.
  • Don't show again stops the guide from opening on its own.

You can always bring the guide back by clicking Watch tutorial. It works even after you've picked Don't show again.

Chat with Our Support Team

Need a hand with the option set you're working on? Click I need help in the top bar of the editor. The live chat opens and sends the first message for you ("I need help setting option set"), so our team knows right away what you're working on. Add any details you like in the chat.

You can also start the chat from the tip below the canvas. Click Chat with us at the end of "Click an element to edit it, or drag to reposition."

Get Support or Book a Call from Anywhere in the App

When you open Customix from your Shopify admin, two more buttons appear at the top of every Customix page, next to Help center and YouTube tutorials:

  • Get Support: opens the live chat and sends "I need support", so you can describe your question right away. On smaller screens, the chat opens in a window instead.
  • Book a call: opens our booking page in a new tab, where you can pick a time for a call with the Customix team. This is a good choice if you'd like a demo or help setting up your store.

Updated on: 14/10/2026