The Setup help request lets you ask the Customix team to set up your personalized products for you, right from the Customix dashboard. Reach for it when you know what you want to sell but would rather not build the option set yourself, or when your product needs more than a few simple options.

To send a request, open the Customix dashboard and find the Need our team to set it up for you? card right below App Embed, then click Get setup help.

You'll find the same card on the Option sets page too: go to Option sets in the left sidebar and scroll below your list of option sets.

Free and Paid Setup

The form opens with a short note about pricing:

  • Basic setup (1 product with simple options) is free.
  • Complex setups are paid for example multiple products, multiple print areas, print files, PSD import, or listing products for you.

For a paid setup, the team sends you a quote before starting any work, so nothing is charged without your agreement.

Send Your Request

The form asks for four things:

  • Email: where the team will reply. It's filled in with your store's email; change it if you'd rather be contacted at another address.
  • What do you need?: describe the products you want to sell and the personalization options each one needs — for example "A custom name necklace with 3 font options and a birthstone color picker". It needs at least 10 characters and can be up to 5,000.
  • Reference link (optional): a link to a sample product, a store you like, or your design files. It must start with http:// or https://. If you have several links, add the others to the description.
  • Budget (optional): pick a range — Not sure, Under $50, $50–$150, $150–$300 or $300+ — so the team can suggest the right setup.

Fill in the fields, then click Send request.

Once your request is sent, you'll see a confirmation. Click Done to close it.

What Happens Next

The Customix team reviews your request and contacts you by email within 2 business days. For a basic setup, they'll confirm the details and get started; for a complex one, they'll send you a quote first.

If you'd rather talk to someone right away, you can still reach our support team via live chat from the Customix dashboard.

Updated on: 14/10/2026